ASQ CMQ-OE CMQ/OE Exam Practice Test Instant Access

Question 1

Which of the following statements is true about using the plan-do-check-act (PDCA) methodology to make an improvement?

AIt is the best way to pursue any kind of improvement.

BThe 'doing'' step is more important than the 'checking' process in the sequence.

CThe 'checking' process usually produces corrective actions.

DThe process must continue until the desired results are achieved.

Answer : D

Question 2

The following chart was created from data collected over the past 5 months.

AStable

BErratic

CCyclical

DNatural

Answer : C

Question 3

To resolve inherent conflicts that arise from multiple customer requirements, an organization should use

Aquality function deployment

Btotal quality management

Csix sigma methodology

Ddesign of experiments

Answer : A

Question 4

The constraint that is most often encountered by virtual teams that c ate via telephone and e-mail is the

Atime zone differences

Bcultural differences

Clack of body languages cues

Dlack of common geographical space

Answer : C

Question 5

An internal audit is completed in a company with an ISO-9000 compliant quality system. The audit report shows a major nonconformance in the document control system, in that obsolete procedures are not being withdrawn from use. On receipt of the formal audit report, the management representative should do which of the following?

ARetrain all document control personnel in their responsibilities

BAdvise senior management that corrective action is not required, since none of the obsolete procedures applies to the current contract

CAsk the document control manager to form a corrective action team to investigate and resolve the nonconformance

DAsk the document control clerk why the established procedure was not followed

Answer : C

Question 6

According to Juran, the one element that is present in all corporate successes and absent in most failures is?

Apositive market conditions

Ba reward and recognition program

Ctop management involvement

Dproperly trained quality staff

Answer : C

Question 7

Which of the following financial summaries is used to indicate a company's total business performance over a specific period of time?

'Which of the following financial summaries is used to indicate a company's total business performance over a specific period of time?

AOwners' equity

BBalance sheet

CIncome statement

DCash flow statement

Answer : C

ASQ CMQ-OE Manager of Quality/Organizational Excellence CMQ/OE Exam Practice Test