ASQ CMQ-OE CMQ/OE Exam Practice Test Instant Access

Question 1

The audit team that will be most effective in performing an internal department audit is one that

Ahas no representatives from the department to be audited

Bhas at least two representatives from the department to be audited

Cincludes a group of managers of the department to be audited

Dincludes the vice president who has authority over the department to be audited

Answer : A

Question 2

Which of the following tools or techniques focuses on planning rather than results?

AStatistical process control

BCause and effect diagrams

CPareto chart

DQuality function deployment

Answer : D

Question 3

When a companywide professional development program is being planned, which of the following factors should be considered first?

AAreas of customer dissatisfaction

BOrganizational job descriptions

CResources available for education

DCorporate mission and strategy

Answer : D

Question 4

Which of the following approaches should be used to ensure that a training program will help solve a particular problem?

AUse certified trainers

BAvoid lectures as a teaching method

CConduct a needs analysis

DStandardize the training materials

Answer : C

Question 5

In response to changing market conditions, a company has revised its corporate goals. Which of the following tools would be appropriate for the sales and marketing team to use to align its strategy to those new goals?

ATree diagram

BFlowchart

CPareto diagram

DKaizen

Answer : A

Question 6

Which of the following terms is defined as the measure of an instrument's ability to repeat its results?

ABias

BAccuracy

CStandard deviation

DPrecision

Answer : D

Question 7

Which of the following aspects of process measurement is most likely to produce false conclusions about that process?

ACollecting too much data

BSelecting incorrect parameters to measure

CActing on the results too rapidly

DAsking operators to collect data on their own processes

Answer : B

ASQ CMQ-OE Manager of Quality/Organizational Excellence CMQ/OE Exam Practice Test