Apple SVC-19A Exam Practice Test Instant Access

Question 1

Please refer to the following information to answer the questions on the right.

Rachel is starting a repair on a three-year-old MacBook Pro.

After opening the device, she takes some time to visually inspect the top case assembly with battery.

After gaining agreement with the customer about repair time and cost, Rachel begins the replacement of the top case assembly with battery. If during the repair the battery cells begin to actively swell, how should Rachel respond?

APour sand over the battery immediately.

BLeave the room for fifteen minutes.

CCarefully continue the repair while monitoring the battery.

DFind a fire extinguisher and keep it nearby.

Answer : A

Question 2

Please refer to the following information to answer the questions on the right.

Rachel is starting a repair on a three-year-old MacBook Pro.

After opening the device, she takes some time to visually inspect the top case assembly with battery.

Rachel notes that the battery cell on the MacBook Pro has expanded.

Given the age of the MacBook Pro, she believes the battery has few charge cycles left.

What are two safety precautions that Rachel should take when the battery has an expanded enclosure? (Choose two.)

AThe expanded battery should be separated from the top case and placed in the fire-proof safety cabinet for a minimum of two hours.

BRachel should ensure that she is wearing cut-resistant gloves.

CRachel should be careful not to puncture, crush, or attempt to flatten the expanded battery cell or enclosure.

DIf the cell appears to be suddenly and actively swelling in real time, Rachel should respond as if the battery is experiencing a thermal runaway event.

EThe battery presents a safety concern because of the hazardous gas trapped inside the expanded enclosure.

Answer : C, E

Question 3

Please refer to the following information to answer the questions on the right.

Rachel is starting a repair on a three-year-old MacBook Pro.

After opening the device, she takes some time to visually inspect the top case assembly with battery.

During an embedded battery inspection which of the following issues should Rachel look for? (Choose two.)

AUpdated battery firmware

BDot imprints

CBattery is the correct color

DScratches

EBattery-compliance shipping label

Answer : B, D

Question 4

If Michel accidentally drops a replacement top case assembly with battery for a MacBook Pro (Retina, 15-inch, Mid 2015), what steps should he take before continuing with the repair?

AVisually inspect the top case assembly with battery for damage and let it sit on the workbench for 2 hours to observe if any events occur. If none occurs, continue the repair with that service part.

BVisually inspect the top case assembly with battery that fell to the floor and replace it with a new service part if the damage exceeds the damage thresholds.

CDispose of the top case assembly with battery that fell to the floor and use an undamaged service part instead.

DContinue using the top case assembly with battery that fell to the floor if there are no signs of damage.

Answer : A

Question 5

Diego is servicing an embedded battery and it begins to swell. Which of the following is the proper response by Diego?

AImmediately pour sand on the battery to cover it completely.

BEvacuate the room for fifteen minutes.

CRemove the swelling battery and move it to a fire-proof safety cabinet.

DWait to see if the battery stops swelling or continues to thermal event.

Answer : A

Question 6

Which of the following precautions are fundamental steps to prevent ESD damage during a repair? (Choose two.)

AClean ESD mats regularly.

BApply a display protective cover on top of physically damaged displays.

CAvoid synthetic materials into the work area.

DUse a battery cover whenever the case is removed from the device.

EDiscard used screws.

Answer : A, C

Question 7

Which of the following types of data are backed up to iCloud? (Choose two.)

ATouch ID Settings

BDevice Settings

CMessages

DApple Pay information and settings

EiCloud Music Library

Answer : B, C

Apple SVC-19A Apple Service Fundamentals Exam Practice Test