Apple Device Support Exam (SUP-2024) Exam Practice Test

Answer : D

Wi-Fi signal level, also known as Received Signal Strength Indicator (RSSI), is a measure of how well your device can receive the wireless signal from the router or access point. It is usually expressed in decibel-milliwatts (dBm), which is a logarithmic scale that ranges from -30 dBm (very strong signal) to -100 dBm (very weak signal). The higher the negative value, the weaker the signal.

According to the Apple Device Support Reference Materials1, iPhone and iPad will search for a stronger Wi-Fi network when the signal level drops below -80 dBm. This is because a weak signal can affect the performance, reliability, and security of your Wi-Fi connection. A weak signal can also drain your device's battery faster, as it requires more power to maintain the connection.

To check the Wi-Fi signal level on your iPhone or iPad, you can use the following steps23:

Open the Settings app on your device.

Go to Wi-Fi.

Under the Wi-Fi network list, locate the name of the Wi-Fi network or wireless router you want to check the signal strength for.

Tap the information icon (i) next to the network name.

Look for the RSSI value, which shows the signal level in dBm.

Alternatively, you can also use third-party apps that can display the Wi-Fi signal level on your device, such as Wi-Fi Sweetspots or Network Analyzer.

Recommended settings for Wi-Fi routers and access points.

How to View Wi-Fi Networks Signal Strength on iPhone or iPad.

How to View Wi-Fi Networks Signal Strength on iPhone or iPad | Guide.

Answer : C

To start up a Mac with Apple silicon in macOS Recovery, you need to access the startup options screen first. This screen lets you choose different startup disks or modes, including macOS Recovery. To get to the startup options screen, you need to shut down your Mac completely, then press and hold the power button until you see ''Loading startup options'' on the screen.Then, you can click Options and click Continue to enter macOS Recovery1. The other options, pressing and holding the Shift key or Command-R, are not valid ways to start up a Mac with Apple silicon in macOS Recovery.These methods work on Intel-based Macs, but not on Macs with Apple silicon2.Reference:1Use macOS Recovery on a Mac with Apple silicon - Apple Support2Intro to macOS Recovery - Apple Support

Answer : A

Sysdiagnose log files are located on iPhone in Settings > Privacy & Security > Analytics & Improvements > Analytics Data. Sysdiagnose is a tool that collects information from the iPhone and saves it in a log file. You can use sysdiagnose to troubleshoot general iOS issues or report them to AppleCare. To generate a sysdiagnose log file, you need to press and hold both volume buttons and the side or top button for 1 to 1.5 seconds, then release them. You will see a screenshot and a message that says ''Diagnostics are in flight''. Sysdiagnose can take up to 10 minutes to finish. After that, you can find the log file in the Analytics Data section of the Settings app. The log file name will start with ''sysdiagnose_'' and include the date and time of the generation, the device type, and the iOS version. For example, ''sysdiagnose_2024.01.06_17-14-34+0500_iPhone_OS_iPhone_19A344.tar.gz''.Reference:Using Sysdiagnose to Troubleshoot iOS or iPadOS --- Apple Device Support Tutorials | Apple Training,How to extract sysdiagnose logs for forensic purposes on iOS | Andrea Fortuna

Answer : A, B, D, E

The Apple Pencil (2nd gen) is a stylus that allows you to draw, write, and interact with your iPad in a natural and precise way. The Apple Pencil (2nd gen) has a flat edge that attaches magnetically to the side of your iPad for pairing, charging, and storage. It also supports double-tap gestures to switch tools or modes in compatible apps. The Apple Pencil (2nd gen) is compatible with any iPad that has a USB-C port and a flat edge for magnetic attachment.According to the Apple Device Support Reference Materials1, these iPad models are:

iPad Pro 12.9-inch (3rd gen and later)

iPad Pro 11-inch (all generations)

iPad mini (6th gen)

iPad Air (4th gen and later)

Therefore, the correct answer is A, B, D, and E.

Apple Pencil compatibility - Apple Support.

Answer : D

If you forget your iPhone passcode, you can use a Mac to erase your iPhone and remove the passcode. This will delete all your data and settings, but you can restore them from a backup if you have one. To erase your iPhone using a Mac, you need to put your iPhone in recovery mode and connect it to the Mac with a cable. Then, you need to open Finder and locate your iPhone. You will see an option to Restore or Update your iPhone. Choose Restore and wait for the process to complete. After your iPhone is erased, you can set it up again and restore your data from a backup or iCloud.Reference:If you forgot your iPhone passcode - Apple Support,Erase your iPhone - Apple Support

Answer : A

To sync data from iCloud to your Windows PC, you need to download and install iCloud for Windows from the Microsoft Store. This is a free app that allows you to access your iCloud photos, documents, bookmarks, passwords, and other data on your PC. You can also use iCloud for Windows to sync your iCloud Mail, Contacts, and Calendar with Outlook. To use iCloud for Windows, you need to sign in with your Apple ID and choose the features and content that you want to keep up to date across your devices. You also need to have iCloud set up on your iPhone, iPad, iPod touch, or Mac with the same Apple ID.Reference:Set up and use iCloud for Windows - Apple Support,Set up iCloud for Windows on your PC - Apple Support,Use iCloud for Windows to synchronize calendar and contacts with Outlook - Microsoft Support

Answer : B

The first action you should try when an app is unresponsive is to force the app to quit and reopen it. This can help resolve temporary issues that may cause the app to freeze, crash, or not respond to your inputs. To force the app to quit, swipe up from the bottom of the device. If your device has a home button, double press that instead. This will bring up a carousel of all the open windows on your device. Swipe left or right to find the app that you want to quit. Swipe up on the app's preview to close it. Then, tap the app icon on the Home screen to reopen it and see if it works as expected.Reference:If an app on your iPhone or iPad stops responding ... - Apple Support