Apple-Device-Support Apple Device Support Exam (SUP-2024) Exam Practice Test

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Total 141 questions
Question 1

What are Pencil Model 2 compatible with?



Answer : A, B, C, D


Question 2

What's the first action you should try when an app is unresponsive?



Answer : B

The first action you should try when an app is unresponsive is to force the app to quit and reopen it. This can help resolve temporary issues that may cause the app to freeze, crash, or not respond to your inputs. To force the app to quit, swipe up from the bottom of the device. If your device has a home button, double press that instead. This will bring up a carousel of all the open windows on your device. Swipe left or right to find the app that you want to quit. Swipe up on the app's preview to close it. Then, tap the app icon on the Home screen to reopen it and see if it works as expected.Reference:If an app on your iPhone or iPad stops responding ... - Apple Support


Question 3

How can you control who can discover your iPhone or iPad when it's within AirDrop range?



Answer : A

According to the Apple Device Support Reference Materials, you can control who can discover your iPhone or iPad when it's within AirDrop range by setting AirDrop to Contacts Only1. This means that only people in your Contacts app can see your device and send you content via AirDrop.You can also set AirDrop to Receiving Off, which means that no one can see your device or send you content via AirDrop1. The other two options, B and C, are not correct because they are not related to AirDrop settings.Requiring a verification code from the other device in Password & Security settings is a feature that helps you sign in to your Apple ID account on a new device2.Turning off AirDrop in Privacy settings is not possible, as AirDrop is not listed under Privacy settings3.Reference:1:How to use AirDrop on your iPhone or iPad - Apple Support, Section 'How to adjust AirDrop settings'.2:Sign in with your Apple ID - Apple Support, Section 'Use a verification code with two-factor authentication'.3: Privacy settings on iPhone - Apple Support


Question 4

What is the feature on iPhone called where you can convert your physical SIM card to an eSIM?



Answer : B

eSIM Swap is the feature on iPhone that allows you to convert your physical SIM card to an eSIM on the same iPhone, if your carrier supports it. This feature lets you free up the physical SIM slot for another SIM card, such as when you travel or switch carriers. To use eSIM Swap, you need to go to Settings > Cellular and tap Convert to eSIM. Then follow the instructions to complete the conversion process.Reference: =About eSIM on iPhone - Apple Support, Convert a physical SIM to an eSIM;How to convert a physical SIM to eSIM on iPhone 14 - iThinkDifferent.


Question 5

Which option can you access to view the current activity of Apple Configurator for Mac?



Answer : B

To view the current activity of Apple Configurator for Mac, you can access the Activity window from the menu bar. The Activity window shows you the background tasks that Apple Configurator is performing, such as downloading software updates, preparing devices, or installing profiles.You can also pause, resume, or cancel any activity from this window1.The other options, double-clicking the device and selecting Activity, or choosing View Activity from the Apple Configurator menu, are not valid ways to access the Activity window.Reference:1View log messages and activity in Apple Configurator - Apple Support


Question 6

Select two responses.

Which two ways can you use to reset a FileVault password on a Mac?



Answer : C, E

FileVault is a feature that encrypts the data on your Mac's startup disk, making it more secure. To unlock your Mac, you need to enter your account password or a recovery key. A recovery key is a 28-character code that is generated when you turn on FileVault. You can choose to store it in iCloud or write it down and keep it in a safe place. An iCloud account and password can also be used to reset your FileVault password, if you enabled this option when you turned on FileVault.The other options, authenticator app, using a trusted device, and SMS verification code, are not valid ways to reset a FileVault password on a Mac.Reference:1Use FileVault to encrypt the startup disk on your Mac - Apple Support2Reset a macOS User Password - Kandji3How to unlock your Mac with its Recovery Key and FileVault active - Macworld


Question 7

What MUST you do before you reach the macOS Recovery options when your Mac with Apple silicon has FileVault or Activation Lock turned on?



Answer : D

Before you can access the macOS Recovery options on a Mac with Apple silicon that has FileVault or Activation Lock turned on, you must first authenticate as an administrator. This is because FileVault and Activation Lock are security features that encrypt your data and prevent unauthorized access to your Mac. To authenticate as an administrator, you need to select one of the displayed administrator accounts on the startup options screen, then enter the account's password. This will unlock the system and allow you to use the macOS Recovery apps and utilities. The other options are not correct. You do not need to access the Startup Security Utility or enter the FileVault recovery key or the Apple ID and two-factor authentication to reach the macOS Recovery options.Reference:Use macOS Recovery on a Mac with Apple silicon - Apple Support,How to Enter macOS Recovery on an Apple Silicon Mac - MUO


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Total 141 questions