Which of the following statements, about selecting the appropriate communication channels for a change initiative, are true?
If the aim is to achieve active engagement, then rich communication is essential.
Leaner channels are suitable where there is little chance of misinterpretation.
Answer : C
Statement 1: Correct. Rich communication channels, such as face-to-face conversations or video calls, are necessary for active engagement as they allow for two-way interaction and emotional connection.
Statement 2: Correct. Leaner channels, like emails or memos, are appropriate when the message is straightforward and unlikely to be misinterpreted.
Key AgilePM Concepts Referenced:
Effective Communication Channels: AgilePM Handbook, Chapter 4, Section 4.3.
In which step of the Continuous Change Management Cycle should change actions be broken into smaller tasks?
Answer : D
Action Phase: Breaking change actions into smaller, manageable tasks happens during the Action step, where detailed plans are implemented. This ensures smoother execution and tracking of progress.
Other Options:
Discovery: Focuses on understanding the current situation.
Ideas: Involves generating potential solutions.
Prioritization: Helps decide which tasks or changes to focus on.
Key AgilePM Concepts Referenced:
Continuous Change Management Cycle: AgilePM Handbook, Chapter 6, Section 6.6.
According to Tuckman, in what stage of the team development model are team members likely to want to test and challenge assumptions?
Answer : B
Storming Stage: During this stage, team members test and challenge assumptions, roles, and processes. This is essential for resolving conflicts and building stronger foundations for collaboration.
Other Stages:
Forming: Initial stage with minimal conflict.
Performing: High-functioning stage with clear roles.
Adjourning: Focuses on reflection and closure.
Key AgilePM Concepts Referenced:
Team Development Models: AgilePM Handbook, Chapter 5, Section 5.4.
In the Process for Leading Change (Kotter), which of the 8 processes (or accelerators) aims to reduce the impact of doubters by demonstrating early achievements against the vision?
Answer : D
Celebrating Short-Term Wins: Demonstrating early achievements builds confidence and reduces resistance by showing tangible progress. This is a key step in Kotter's model for leading change.
Other Options:
A: Building a coalition involves leadership but not reducing doubt.
B: Creating urgency addresses the need for change, not achievements.
C: Accelerating movement focuses on overall momentum.
Key AgilePM Concepts Referenced:
Kotter's Change Model: AgilePM Handbook, Chapter 6, Section 6.2.
According to Pink, which three factors are key motivators for 'knowledge work'?
Answer : D
Autonomy, Mastery, and Purpose: As outlined by Daniel Pink, these three factors drive motivation in knowledge work, which relies on creativity and engagement. Agile practices support autonomy through self-organizing teams, mastery through continuous learning, and purpose through shared goals.
Other Options: These reflect traditional or outdated models of motivation and do not align with Pink's framework.
Key AgilePM Concepts Referenced:
Motivating Teams: AgilePM Handbook, Chapter 5, Section 5.7.
How does change management contribute to benefits?
Answer : A
Encourages Users: Change management focuses on equipping people to adopt and use new ways of working effectively, which maximizes the realization of benefits.
Other Options:
B: Avoiding dis-benefits is part of risk management.
C: Accountability lies with the sponsor, not change management alone.
D: Change management supports outcomes but doesn't directly produce them.
Key AgilePM Concepts Referenced:
Role of Change Management in Benefits Realization: AgilePM Handbook, Chapter 7, Section 7.4.
Which of the following statements, about effective communication and engagement approaches that appeal to hearts and minds, are true?
Actively responding to contributions makes people feel valued.
Decisions are based solely on rational reasoning.
Answer : A
Statement 1: Correct. Actively responding to contributions fosters a sense of inclusion and appreciation, which is crucial for engagement and trust during change.
Statement 2: Incorrect. Decisions during change often involve emotional as well as rational considerations, as people's behaviors and attitudes are not purely logical.
Key AgilePM Concepts Referenced:
Engaging Stakeholders Emotionally: AgilePM Handbook, Chapter 4, Section 4.3.