APMG-International AgileBA (Agile Business Analysis) Foundation (2015) Exam Practice Test

Answer : D

In the KANO Model, the three distinct types of customer needs are:

Expected (Basic Needs): These are the fundamental requirements that customers expect to be met. If these needs are not fulfilled, customers will be dissatisfied.

Normal (Performance Needs): These are the needs that customers explicitly state and expect to be fulfilled. The better these needs are met, the more satisfied the customers will be.

Exciters (Delight Needs): These are the features that go beyond customer expectations and provide delight when fulfilled.

'Teasers (When)' is not a type of customer need in the KANO Model.

The KANO Model focuses on Expected, Normal, and Exciters needs to categorize customer requirements and satisfaction levels.

Answer : D

The main focus of Impact Mapping is on benefits and goals. This technique helps to visualize the connections between the high-level goals of an organization and the specific actions that will help achieve those goals. It involves identifying the key stakeholders, the changes needed to meet their needs, and the specific deliverables that will contribute to the overall objectives. Impact Mapping ensures that all activities are aligned with the strategic goals of the organization.

Reference: Business Analysis.pdf, Chapter 14, Delivering the Business Solution

Answer : C

Within a DSDM (Dynamic Systems Development Method) project, the Solution Development Team is responsible for estimating. This team includes developers, testers, and business representatives who collaboratively estimate the effort required for each requirement. Their combined expertise ensures that the estimates are realistic and achievable, facilitating effective planning and delivery of the project.

Reference: Business Analysis.pdf, Chapter 11, Documenting and Managing Requirements

Answer : C

During the Validation stage of the Requirements lifecycle in Evolutionary Development, each requirement is tested against its acceptance criteria and checked for alignment with the business need. This ensures that the requirements are not only met but also fulfill the intended business objectives. Validation involves thorough review and testing to confirm that the solution will deliver the expected benefits and meet stakeholder expectations.

Reference: Business Analysis.pdf, Chapter 10, Establishing the Requirements

Answer : A

Porter's Five Forces Analysis is a technique used to analyze the industry or business domain within which an organization operates. It helps to identify the competitive forces that influence the profitability and attractiveness of a market. These forces include the threat of new entrants, the bargaining power of suppliers, the bargaining power of buyers, the threat of substitute products or services, and the intensity of competitive rivalry. This analysis is essential for understanding the external business environment and for strategic planning.

Reference: Business Analysis.pdf, Chapter 3, Strategy Analysis

Answer : A

The Agile Business Analyst (BA) role is primarily focused on representing the business view. Agile BAs work closely with stakeholders to understand their needs, clarify requirements, and ensure that the development team delivers solutions that align with business objectives. While technical knowledge is beneficial, the BA's core responsibility is to bridge the gap between business stakeholders and the development team, ensuring that the final product meets the business requirements and adds value.

Business Analysis.pdf, 'The role of the business analyst in an Agile environment is explored further in Chapters 10 and 13'.

Answer : D

Porter's Five Forces Analysis is used to analyze the competitive position of an organization. This framework helps in evaluating the attractiveness and profitability of an industry by examining five key forces: the threat of new entrants, the bargaining power of suppliers, the bargaining power of buyers, the threat of substitute products or services, and the intensity of competitive rivalry. By understanding these forces, an organization can develop strategies to enhance its competitive position and profitability within its industry.

Business Analysis.pdf, 'An analysis tool that helps to evaluate an industry's profitability and hence its attractiveness is Michael Porter's Five Forces model'.