Adobe Campaign Classic Business Practitioner - Certified Expert AD0-E327 Exam Practice Test

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Total 50 questions
Question 1

A business practitioner is creating three different activities:

1) Targeting a recipient with a specific email domain

2) Targeting recipients that are over 30 years old

3) Targeting deliveries with a delivery status equal to failed

The business practitioner attempts to combine the three results using the "Union" activity, and they receive the following error: "The document types of inbound events are incompatible (step 'Union'). Unable to perform the operation."

What is the cause for the error in the union activity?



Answer : D

The error in the Union activity is caused byD.Inbound transitions containing populations with heterogeneous targeting dimensions1.

The Union activity is used to combine two or more populations. The inbound transitions must contain populations with the same targeting dimensions. In this case, the three different activities have different targeting dimensions, which are email domain, age, and delivery status.Therefore, the Union activity cannot combine the three results together2.

https://experienceleague.adobe.com/docs/campaign-classic/using/automating-with-workflows/targeting-activities/union.html?lang=en

The error in the 'Union' activity is caused by the attempt to combine results from activities with different targeting dimensions. The Union activity requires that all incoming transitions (the populations to be combined) have the same schema structure. In this case, targeting recipients based on email domain and age involves recipient attributes, which are usually part of the same recipient schema. However, targeting based on delivery status involves attributes from the delivery schema. Since these schemas have different structures and fields, the Union activity cannot combine them directly without configuration that reconciles these differences. Reference: The answer is based on the principles of database schema structures and the functionality of union operations within data processing workflows, as typically encountered in campaign management systems like Adobe Campaign Classic.


Question 2

A retail company would like to send a promotional offer to their loyalty customers which is redeemable by a phone call to their customer call center The segmented population for the send is 23,500 and the customer center is equipped to redeem 5,000 offers each day.

How would a business practitioner ensure that the offers are controlled in a sequential send?



Answer : C

To manage the flow of promotional offers and ensure the call center can handle the redemption volume effectively, the business practitioner would need to implement a controlled delivery process. By creating an incremental send for 5,000 offers, the practitioner can distribute the promotional offers in manageable batches. The application of the Filtering Typology rule serves to halt the send process once the daily limit of 5,000 offers is reached, ensuring that no more than 5,000 customers are contacted per day. This approach prevents overwhelming the call center and helps maintain an organized redemption process. The typology rule will filter out any additional sends after the daily quota has been met, resuming only the next day with the next batch of 5,000 until the entire segment of 23,500 is covered. Reference: The response is based on the understanding of typology rules and send management within Adobe Campaign Classic or similar campaign management systems, ensuring the delivery process aligns with the operational capacity of the call center.


Question 3

During the discovery phase, a business practitioner received a request to add secondary email addresses for recipients.

What should the business practitioner do to deliver notifications to the new addresses?



Answer : A

To deliver notifications to the new email addresses, the business practitioner shoulduse a custom target mapping1.

A custom target mapping is used to map the fields in the delivery object to the fields in the target database1.

https://sendpulse.com/support/glossary/email-notification

To deliver notifications to secondary email addresses for recipients, a business practitioner needs to adjust the targeting configuration to include these additional contact points. By using a custom target mapping, the practitioner can define a schema that includes the secondary email addresses and instructs the campaign to use this data when sending communications. Custom target mappings allow the practitioner to define additional fields beyond the default schema, enabling the delivery of messages to alternative email addresses associated with the recipients. Reference: The answer is based on the functionality of target mappings in Adobe Campaign Classic, which allow for the customization of recipient targeting for campaign deliveries.


Question 4

A business practitioner needs to configure an event triggered campaign based on the customer journey as shown below.

What should the business practitioner do to configure an email attachment on the fly to a transactional message?



Answer : A

Adobe Campaign allows you to send transactional emails with individual and/or personalized attachments using SOAP APIs. You can also create calculated attachments that can depend on the recipient and be converted to PDF.

To configure an email attachment on the fly to a transactional message, you need to defineSOAP attachment parameterswithin the content of the delivery. These parameters are used to specify the URL, name, type and encoding of the attachment. For example, you can use<%= rtEvent.ctx.attachmentUrl %>to refer to the attachment URL.

https://experienceleague.adobe.com/docs/campaign-classic/using/transactional-messaging/transactional-email-with-attachments.html?lang=en


Question 5

A business practitioner has been deploying a campaign and running the delivery. The practitioner notices that delivery paused at the time of approval.

What is the named right required to resume the delivery?



Answer : B


Question 6

A new sample file is needed for a Data Loading process with a new layout. A business practitioner has clicked "Auto-Detect Format."

What step should the business practitioner take?



Answer : B

After clicking ''Auto-Detect Format,'' the business practitioner shouldB. Verify the file format, specifically date formats that need to be set correctly.

While ''Auto-Detect Format'' can be helpful in identifying the format of the file, it is important to verify the file format, specifically date formats that need to be set correctly. This can help ensure that the data is loaded correctly and that there are no issues with the data.


Question 7

An Adobe Campaign business practitioner is getting the following error in a workflow built by someone whose access for campaign instance has been revoked.

Error from workflow:(Campaign jobs(operationMgt))

BAS-010003 Unable to complete operation in current status.

WKF-560044 Error while sending notification with delivery template 'notify supervisor'

Please refer to the delivery log ID 00000 for more information (object associated with the

workflow task).

After analyzing the error, the practitioner understands that the xml of the workflow below needs to be updated:

process forecasted="0" login="xxxxx@xxxx.com" priority="0M processState="20" startState="07

What change is needed to remove the error?



Answer : A

Adobe Campaign allows you to create and edit workflows using a graphical interface or an XML editor.You can also view and modify the properties of a workflow, such as its name, label, description, priority and login2.

The login property of a workflow indicates the operator who created or scheduled the workflow. It is used for security and notification purposes.If the operator's access for the campaign instance has been revoked, then the workflow may fail or generate errors3.

To remove the error in your workflow, you need to replace the login property with an active operator's user ID and email address. The user ID and email address are separated by a colon (:) in the XML code. For example: login=''1234:john.doe@example.com''.

The error message suggests that there is an issue with the workflow's ability to send notifications using the 'notify supervisor' template. This is often linked to the operator's login credentials tied to the workflow, which might now be invalid due to the access revocation. The XML snippet indicates the login information that needs to be updated. Replacing the 'login' attribute with the user ID and email of an active operator (one who has the appropriate permissions and whose access to the campaign instance has not been revoked) should correct the error. The login usually requires both user ID and associated email to correctly identify and authenticate the user within the system. Reference: This resolution approach is informed by typical administrative and operational troubleshooting in campaign management systems, where user access and permissions are critical for executing workflows.


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